WEBVTT 00:00:00.000 --> 00:00:03.400 align:middle line:90% 00:00:03.400 --> 00:00:06.910 align:middle line:84% Thank you for trusting Texas Instruments with your business. 00:00:06.910 --> 00:00:10.090 align:middle line:84% I'm going to demonstrate a few of the convenient features 00:00:10.090 --> 00:00:13.150 align:middle line:84% that we offer as you connect with us on our customer support 00:00:13.150 --> 00:00:14.290 align:middle line:90% center site. 00:00:14.290 --> 00:00:16.030 align:middle line:84% In the upper right hand corner, you'll 00:00:16.030 --> 00:00:19.690 align:middle line:84% notice that you can change the language between English, 00:00:19.690 --> 00:00:22.150 align:middle line:90% Chinese, and Japanese. 00:00:22.150 --> 00:00:26.650 align:middle line:84% To help you quickly find instant answers, on the left 00:00:26.650 --> 00:00:30.880 align:middle line:84% is a search related to ordering environmental standards 00:00:30.880 --> 00:00:34.450 align:middle line:84% or other types of compliance documentation. 00:00:34.450 --> 00:00:39.430 align:middle line:84% And on the right, we offer a search of our E2E support 00:00:39.430 --> 00:00:42.280 align:middle line:84% forums where our applications engineers 00:00:42.280 --> 00:00:45.230 align:middle line:84% are available to help with your design need. 00:00:45.230 --> 00:00:48.230 align:middle line:84% You can choose to connect with us by submitting your request 00:00:48.230 --> 00:00:53.240 align:middle line:84% online, starting a chat session, and we offer this service 00:00:53.240 --> 00:00:57.200 align:middle line:84% Monday through Friday 24 hours a day in English. 00:00:57.200 --> 00:00:59.310 align:middle line:90% Or you can give us a call. 00:00:59.310 --> 00:01:03.790 align:middle line:84% We offer a variety of local call in numbers. 00:01:03.790 --> 00:01:06.730 align:middle line:84% To submit a request to our team, you 00:01:06.730 --> 00:01:10.570 align:middle line:84% can log in with your existing myTI account. 00:01:10.570 --> 00:01:13.540 align:middle line:84% If you need an account, it is free and a very quick 00:01:13.540 --> 00:01:15.520 align:middle line:90% registration process. 00:01:15.520 --> 00:01:17.290 align:middle line:84% On the right hand side, you can see 00:01:17.290 --> 00:01:19.090 align:middle line:84% some of the special benefits and features 00:01:19.090 --> 00:01:22.590 align:middle line:84% that we offer with your myTI account. 00:01:22.590 --> 00:01:24.630 align:middle line:84% Let us know a little bit more information 00:01:24.630 --> 00:01:26.940 align:middle line:84% about how we can assist by selecting 00:01:26.940 --> 00:01:31.530 align:middle line:84% a category that is relevant to your question or your need. 00:01:31.530 --> 00:01:34.230 align:middle line:84% If you are not sure which category to select, 00:01:34.230 --> 00:01:36.510 align:middle line:84% we do have an other category that 00:01:36.510 --> 00:01:39.550 align:middle line:84% can be used for any type of request. 00:01:39.550 --> 00:01:41.640 align:middle line:84% Once you have selected a category, 00:01:41.640 --> 00:01:43.890 align:middle line:84% provide us with just a little bit more information 00:01:43.890 --> 00:01:45.732 align:middle line:90% about how we can help you. 00:01:45.732 --> 00:01:48.810 align:middle line:84% You can even copy other individuals 00:01:48.810 --> 00:01:52.950 align:middle line:84% so that they can stay informed on the request. 00:01:52.950 --> 00:01:58.060 align:middle line:84% Last, you can add attachments and then hit submit. 00:01:58.060 --> 00:02:02.200 align:middle line:84% Once you have submitted a case, had a chat session, 00:02:02.200 --> 00:02:04.060 align:middle line:84% or called us on the phone, you'll 00:02:04.060 --> 00:02:08.860 align:middle line:84% be able to view a history of all of your previous cases. 00:02:08.860 --> 00:02:11.560 align:middle line:84% As you can see at the moment, I don't have any that are open. 00:02:11.560 --> 00:02:13.690 align:middle line:84% All of my cases have been resolved. 00:02:13.690 --> 00:02:16.330 align:middle line:84% But I can go and review the history 00:02:16.330 --> 00:02:21.200 align:middle line:84% and find the details of anything that I've previously worked on. 00:02:21.200 --> 00:02:23.200 align:middle line:90% Thank you for visiting TI.com. 00:02:23.200 --> 00:02:25.930 align:middle line:84% We hope to connect with you soon. 00:02:25.930 --> 00:02:30.000 align:middle line:90%