[music playing]

Speaker 1: OTAN, Outreach and Technical Assistance Network.

Marjorie Olavides: My name is Marjorie Olavides. I'm a project specialist for OTAN. I've been with OTAN now for about three years. But to be honest with you, I'm not a teacher. I have never been a teacher. I've never even been in Adult Ed classroom.

So hearing all of your stories over the past few days, your stories and journeys and listening to all of you be so excited about the successes of your students, has been very inspiring to me. And it totally makes this job more fulfilling. Or I guess a different kind of fulfilling than my previous industry, which was live entertainment.

So I'm going to be completely honest with you. I'm super nervous. Because my job before this was behind the camera and not in front of it. Like I said, I don't teach for a living so talking to everyone is very, very different for me. So before this, I was the audio video manager at one of our larger Indian casinos up here in Sacramento. I used to do audio and video for live shows, live concerts, and that kind of thing.

And in that industry, everything has to work. All the technology has to work. The show must go on. My team and I always had to find a way to make everything work. I was actually having a conversation with someone in the TDLS networking lounge yesterday. And this person was talking about how appreciative he is of this specific conference of TDLS. Because even though he is very great and knowledgeable when it comes to education things, he's not very great when it comes to technology. And everything here, he says, he's learned so much.

So I told him like I just told you that I'm the exact opposite. I'm great with technology. But I still learn when it comes to education. So hopefully my past experiences and knowledge will help me to help you all become more comfortable with technology. And just know, that even the pros have problems.

I was actually once at an Aerosmith concert. And in the same show, the lead singer, Steven Tyler, his microphone squealed. And bass player's battery pack actually died on him during the show. So his guitar tech had to come out and switch that out for him. So tech flubs happen to everyone. All right. It's not just you, I promise. OK.

So some of the things we're going to cover today. I've experienced or have had quite a few other teachers email me or come into our office hours for help with. And I'm going to plug a shameless OTAN plug right now. If you're not familiar with our office hours, they're right now Tuesdays at 4:00 and Thursday is at noon. They're right here on Zoom. You can sign up on the Adult Ed training calendar.

We have OTAN staff there for you to ask questions about all things tech related, how to connect the wireless mouse, or how to use an online tool, or maybe practice something that you want to try with your students, things of that sort. So we have people that come in and have no questions. They just want to hang out and listen and maybe learn. And they almost always end up asking a question. It's totally casual, totally informal. Anyone can hop in and out any time.

It's free. So if you want to join, have any questions, I'll be in there, a couple other of my colleagues so feel free. I also want to let you know that as we're going through this, I really don't like hearing myself talk. And I'm sure I'm talking very fast right now. But if you have any questions, I know I've said this a lot of times already, I might not see the chat. But please, feel free to unmute and ask questions, or if it's something that's happened to you, if something that I'm talking about has happened to you, or you have a different way of going about it or a workaround for something, then let us know.

There's other people that might experience the same thing, and I might not have the same solution. So I like to think of this more as a discussion than a presentation, so please unmute yourself. So we'll go ahead and get started. The first line of defense when troubleshooting is to restart your computer. So if your computer is running slow, like it says here, the software hangs, or your mouse is being jumpy, going all over the place, reboot.

Seriously, I know your IT department is probably asking all the time when you call. The first thing they ask is well, if that's happening, did you reboot? And you've probably rolled your eyes. But restarting really is a thing, I promise. It's like a human taking a quick nap. Computers need to be refreshed also.

Computers always have processes running in the background that you can't see and rebooting refreshes those processes and frees up memory for the computer to do what you want it to do. So any time something happens, refresh your computer, nine times out of 10.

I'm looking at the chat. And [inaudible] time date. Is that for office hours? Let me go back a slide real quick. Actually, I didn't put it on the slide. They're Tuesdays at 4:00 and Thursdays at noon. All right. And the California Adult Ed calendar is found at caadultedtraining.org. I can post that in the chat later. OK.

So one of the first things that happened when COVID hit, when the pandemic hit, was that we were all complaining about no internet or slow internet. That's because everyone was trying to get online at the same time to figure out how to navigate this new world, everyone working online and everything. So think of the internet as a highway. Rush hour, every single car is trying to get somewhere at the same time. Internet pretty much works the same way.

The wired network connection is always best. It's always going to hold a connection unless like a dog comes and chumps on the cable or something. There's little to no chance of interference like there might be with a Wi-Fi connection. The connector for a wired connection looks like a big phone jack. And like I said, it looks like your old school telephone connector that you've plugged into the wall, just bigger.

Some of you might have families that are at home and connected to the internet and not everybody can be connected through a cable. So some of you, even now, might be connected via Wi-Fi. And the reason that your internet could drop out, when you're connected via Wi-Fi, might be because your computer is periodically scanning the air. And it usually will latch on to the strongest signal that it finds, and it can connect to.

So say, your neighbor an unsecured Wi-Fi network, which means no password, your computer can hook onto that network if the wind blows the right way. So here's how you find out on which network we're connected to and how to switch if necessary. So on a PC, you're going to open up the Start menu on the bottom left hand corner of the screen and select the gear icon for Settings. And then in that menu that comes up, we're going to want to look at the network and internet settings.

And then from here, we can see that our network status is not connected. So we want to select Wi-Fi over here on the left hand side. And I'm sorry. I'm on a Mac, so I can't live show you this. But from here, we see on this computer that the Wi-Fi is turned off. We want to make sure that that's turned on. So we'll go ahead and click on that slider. And we'll turn it on. And now, we want to click on Show Available Networks.

And when we click that, the computer is going to scan for any networks that it can find and display them for you. And then you're going to just like the one you wanted to connect to. So in this case, I wanted to connect to Scoe Guest. I was at the office. So I must have taken the screenshot pre-COVID. So I want to choose that Scoe Guest network and choose Connect. And then once I did that, I'm connected.

You see another little network here called Scoe Staff. And it's showing action needed probably because I needed to input my password. And it won't connect until I do that. All right. And network connection on a Mac, we're going to click on the System Preferences, which is located in either the upper left hand corner-- sorry, I couldn't remember-- of the screen, or maybe you have it in the Apple menu over in your doc.

So we open that up. And you see the network icon. So you select that. And in that menu that comes up, we again see that Wi-Fi over here, it says it's turned off. So we want to turn that on. And so on the right hand side of that menu, we're going to click the turn Wi-Fi on button. And when that happens, we see Wi-Fi is turned on. But in this case, I'm connected to it-- the computer found a network that says Hide. I don't know that network.

So I would click on that dropdown. And the one that I do want to check into is Scoe Guest. So I'll click on that. OK. And then when I do that, it'll tell me that I'm connected. And I should be good. But of course, you do that, and you're still not connected. So in that case, you want to unplug your modem and your router, if you have one. You want to unplug that for about 30 seconds, plug it back in.

A router is basically, a second device. Some of them if you're using Comcast, or Verizon, or AT&T, or something, sometimes or they'll have that built into the modem already. So if that's the case, you can just unplug that one thing, the modem. And it's the things that has all the flashy lights on it. OK. So you want to unplug that for about 30 seconds. Just to let it forget everything that it knew. Once you wait 30 seconds, plug it back in. It'll find the connection from your internet provider, which, like I said, is Comcast, or AT&T, or Verizon.

Once it finds a signal, you'll know that it's found the signal because all the lights won't be flashing anymore. All the lights should be green. Once that's all green, you can plug in the router, if you have one. If you plug-in the router before the modem finds a signal, it can show us online. But it won't really be connected to the internet. If you do this, you can just unplug the router for 10 seconds, plug it back in again. And once you do that, you should be able to go to your computer. And it should be up and running. And like I said if it doesn't work, then reboot, and it should work.

So before I move on is there any questions about Wi-Fi or anything? Like I said, feel free to unmute yourself, if you want to. I would love this to be more of a discussion than just me talking.

Speaker 2: What again is the difference with a router? If I'm having Wi-Fi challenges, will a router be helpful?

Marjorie Olavides: If you're having Wi-Fi, a router might be beneficial. Because sometimes, you can move them closer to where you are. So at my house, my boyfriend and I came to stay with my parents when COVID hit because I'm too close to my parents. And I wanted to quarantine with them. So that they didn't have to go grocery shopping by themselves and all that kind of thing.

So the modem in this house is actually in the kitchen. So what I did was I actually ran a cable all the way to my room. That's a wireless router. And it's closer to me, so my computer can latch onto that signal easier and better. This is the router that I have. It's both wireless and wired. So my phone's over here. This house is very long. So the router that I have here, I can connect my phones to wirelessly. But I actually directly plugged into that with my laptop.

Speaker 2: So it's the same as an extender, a router?

Marjorie Olavides: Pretty much the same thing. There's a little bit of a difference. I guess an extender-- I don't know how to put it in easy terms. But an extender basically extends that signal. Whereas, a router, you can create, I guess, new networks. I don't really know how to explain It.

But like I said, an extender just extends the signal that's coming from the first device, from the modem. And a router actually you can create a new network with it. Yeah. Helda says, Wi-Fi extenders-- I think you just asked that question. And VPN tell us all about it. When should we use VPN? And when do we not need to use it?

VPN, in my experience, is actually connecting directly to like your works network. Sometimes, like banks and things, I'm sure that if they have people working off site, there's secure information that they don't want to leak out. So they'll force you to use a VPN, which is a virtual private network to connect to I guess, their servers.

So VPN is mostly for when you need to connect to like a secure server. Or like the Sac County Office of Education, who I work for-- how do I put it? There might be some things that they don't have open to the public. Because sometimes, they have maybe like some school data that's very sensitive. And they don't want anybody to connect to that. So they'll create a virtual private network that only people with login access can get to it. Does that answer your question, Tony?

So you would use it if you're trying to connect to like-- usually, if they have a closed network, the only way you can get in is by logging into that network. Tony, fell free to come off microphone if you're still here. Do I see Tony in here? Yeah, Tony.

Speaker 3: I'm still here.

Marjorie Olavides: OK.

Speaker 3: I was just typing.

Marjorie Olavides: OK.

Speaker 3: So yeah, I understand for the quote unquote "work setting". But also, it seems like we're hearing more and more about using VPNs particularly when we are, one day, we'll be back in a hotel or conference room, et cetera, et cetera, because let's call a spade a shovel. Oftentimes, do additional non-conference related banking, we'll just hypothetically say. When is it a good idea to use VPNs? When is not? And I guess one of the reasons is if I'm sitting in my house, do I really need to use a VPN when I know it's "secure" quote unquote, as secure as anything can be?

Marjorie Olavides: So personally, I don't use VPNs that much. But if I did, if I was on my own home network and I knew I was on my own network and no one else could get into that network, then I probably wouldn't use a VPN.

Now, if I'm out in public like if I'm at Starbucks or something, I'm not really going to go in there and connect to their Wi-Fi. And if that's the only Wi-Fi I have available, I know that you can go out there and purchase a VPN, which basically hides your traffic. So you can do that.

If I'm just going to YouTube and watching videos, I'm probably not going to care. But if I'm out like at a hotel or something and I want to check my banking info, then I might just buy a month or a week worth of VPN and use it for that. Basically, a VPN just makes your own little private network that's more secure. So hackers can't get in there and try to steal your information. Did that help? I saw you give a thumbs up, so cool.

So Beverly's asking in here, is it easy to move the router yourself? My provider wants to charge $85 to move it 10 feet. I think it depends on your provider. They might come in, and they might have to look at wiring and things like that, or if they have to move it in the wall. Then I could see that. But if it's just a matter of like moving it from one side of the room to the other, you might be able to run a cable. But I can't know for sure. Because there are different things with cable links lengths, or if you extend, or change the frequency I guess of the cable. I don't really know how else to word it.

But if you change the frequency of the cable, especially coax-- coax cable is what you would have like seen back in the 80s or the 90s with your old cable programs. It's that little screw and connector with the little pin that comes up in the middle. And if you broke that pin, you could not get it to work. So sometimes, they have to make sure that frequency works and is not losing any signal. There's no signal degradation or anything.

Speaker 4: I actually wanted to move it closer to the computer.

Marjorie Olavides: OK.

Speaker 4: When they came to install it, it was 10 feet away. And I forgot to ask them to move it. And so even though they didn't do it right the first time around, they want to charge me for doing it [inaudible].

Marjorie Olavides: So I don't know if you know this, but if the router that you have, are you connected with a cable to that computer? Or you're connected via Wi-Fi?

Speaker 4: Wi-Fi.

Marjorie Olavides: Do you know? OK. OK. Because I was going to say, if you're connected with a cable, you might just be able to buy an ethernet cable and use the longer cable and run it to your computer. So that they don't have to move the actual router itself.

Speaker 4: OK. Thank you.

Marjorie Olavides: I don't know if that makes sense. Does that make sense? Did I answer your question?

Speaker 4: Yeah.

Marjorie Olavides: OK. Cool. Any other questions?

Speaker 5: Marjorie.

Marjorie Olavides: Yeah.

Speaker 5: Does internet speed or the cost of your internet service determine the strength of the signal at all?

Marjorie Olavides: It shouldn't.

Speaker 5: Yeah.

Marjorie Olavides: I know that in some houses or actually-- so I used to also work for Comcast in the call center. That was not fun at all. But I know some people would call when it's raining and say, hey, my internet doesn't work. And they would have us say it's the weather, if water gets underground, which could be a thing. If water gets in the line, then that could slow down your internet connection.

If the signal coming into your house is bad or poor, then it could actually affect the speed of your internet. It might be really slow or sluggish and things like that. But usually you can run speedtest.net, which is what I use sometimes if I find my signal slow and if it's running slow.

I think my parents here, they're getting, I want to say, like 1 gig or something for speed. And if I log on a speedtest.net and I try to run a test, if it shows me anything maybe less than 50, then I will go restart the modem. Did that help answer the question?

Speaker 5: Yeah, a little bit. Thank you.

Marjorie Olavides: Can I help explain more?

Speaker 5: I've just had some issues where a couple of times, the internet's been very slow. And I just have a basic plan. I'm not doing any streaming or anything.

Marjorie Olavides: OK.

Speaker 5: Really, the only thing I'm really doing is the Zoom classes. There's another couple of people that are taking Zoom classes in the household too.

Marjorie Olavides: Yeah. So bandwidth is a thing. Remember, that internet is like a freeway. So if everybody is trying to get on that freeway at the same time, you get rush hour traffic. So if there's three or four of you in the house that are on Zoom meetings, or watching YouTube videos, or streaming shows on like Apple TV or something, that's going to make your speed slower.

So if you wanted to like if you have-- I don't know what your speed is now. But if your speed is like 20 megabits per second or something like that for a household of four, that might be a little bit low. You might want to look into your plan and see if you can get that to go up a little bit, maybe 50 or something like that.

Speaker 5: OK.

Marjorie Olavides: Because like I said, the more people on the internet at the same time is going to cause your internet to get slow. I actually have a colleague. She and her partner-- I'll be on a Zoom meeting with her. And then all of a sudden, her video will start glitching. And she'll sound like Max Headroom. And it's because her partner is in the other room also on a Zoom call. OK.

Speaker 3: It's dd Misner again. When you do the speed check, are we looking at the download speed, the upload speed, the ping? What are we looking at? And where do we draw the line between sucky and okey-dokey.

Marjorie Olavides: So you would have to contact your internet provider or look at your bill to find out what you're paying for. They have anywhere from like 20 megabits, like I SAID to maybe like 1 gigabit per second now, or maybe even 2 now. I can't even remember.

So download speed is how fast the internet is coming into your computer, into your device. And the higher that number, the better. And then the upload speed is going to be your device sending packets out to the world. So you might be able to watch me, and I'm moving fine because your download speed is good.

But let's say, that your upload speed is not as well. So you're going to see me moving fine, but I'm going to see you and your camera is going to be like you'll be jumping back and forth, or you might see the mouse cursor on my screen jumping all over the place.

So I can't really tell you exactly what is quote unquote "sucky" and what is good. I think it depends on what your household usage is. All right. Any other questions?

Speaker 6: Yeah. I'm the only one in my household when online. And when I'm teaching on Zoom, it looks like I've got now about 150 megabytes download and 18 upload.

Marjorie Olavides: OK.

Speaker 6: But when I'm on Zoom and I'm trying to open a Google Drive file or a Google doc file, it takes forever. I have last year's MacBook.

Marjorie Olavides: OK. Well, you ruled out the computer. Because I was going to say sometimes, it could be like the RAM in your computer is not enough to handle all those processes at once.

Speaker 6: It's probably not that awful. I don't have a long class. And I just want it to open. Impatient.

Marjorie Olavides: Yeah. I'm the same way especially, now presenting. If it doesn't open right away, I immediately think like I'm going down, like the world's going to end. You can test it also if you run that speedtest.net thing. Actually, you already said you did.

So if you wanted to come into office hours, that's something that I could test out with you. And we can kind of look at some settings on the back end of your computer and see what might be causing that.

Speaker 6: Thank you.

Marjorie Olavides: Sure. Any other questions? All right. So we'll move on. And let's say that your internet finally is working. You're trying to connect the Zoom or Teams, or whatever your video conferencing app they're using. And it's acting up, or maybe there's something that you used to be able to do within that app and you can't do it anymore.

I know Zoom does it once in a while, where they might disable some functionality. And you feel like where did it go? There might be some updates that they released that fix whatever these issues were. So the first thing you want to do is make sure that you have the most up-to-date version of the app. If you're using Zoom or Teams, it's very similar in both. You'll sign into the app. And then up here in the upper right hand corner of either application, you'll select your profile picture. And then down here, you should click Check For Updates.

If you're on Google Meet, this isn't an issue because it's browser-based. And it loads every time you access that platform. So if you're Google Meet isn't working, you'll need to clear your cache, which we'll go over later. And let's say, you finally update the app, and you're online, and you need to test your microphones, actually, I'm sorry, you'll need to make sure that you can talk to and hear your audience or your students.

So for this, I suggest a wired headset. It's the most reliable. It's pretty much plug and go. The wireless Bluetooth headset is OK. But it's prone to disconnect due to low battery, or interference, or can randomly connect to another device. I was attending a webinar where the presenter was using the AirPods. It was actually Leslie Fisher. Does anyone know Leslie Fisher? She's amazing. If you haven't heard about her, she's awesome. Check her out. She's very techy. She's amazing.

But anyway, so in the middle of her webinar, her phone rang and her AirPods, that she was using, decided to jump over to her phone. And so I saw her go flustered a little bit. So for important classes or meetings and things, I'd suggest using a wired headset.

The computer mic, I honestly would use as a last resort. It can sound very hollow and noisy to your audience, because these microphones are designed to pick up all noise it hears, which can cause ear fatigue in your listeners. Because their ears and their brains are trying to filter out the noise in order to concentrate on your voice.

So if you can look at my camera, I'm using a headset with a boom microphone because these are usually noise canceling. And it'll help make my voice have more presence. And I know that there's some people that use wired earbuds, and they have the microphone that dangles down by their chest. And while these are OK, if you can find a way to help keep the microphone more in front of your mouth while speaking, that would be ideal.

So if you get into your video call, the first thing you want to do is make sure that you can hear and are heard. I think when some of you came into the room, since I'm my own host for this, I actually kept asking can you all hear me? Can you hear me? I don't remember if I typed in the chat if you can hear me.

Actually, the first thing that we do is open the chat. So if no one hears or response to us right away, we can type, can you hear me? I can't hear you. But the next thing we do is we want to check our audio settings to make sure that we have our microphone and our speaker set correctly. On that note, don't have two devices connected to the room audio at the same time, Because this is going to cause feedback.

Feedback is basically a loop where the microphone is sending out what it picks up. And the speakers are putting out what it hears. And that loop causes that real icky, high pitched squeal that you hear. And it makes you slam your laptop down or rip off your headphones. I know that some people like to have a confidence monitor, which is like a second device connected to the meeting. So they can make sure that what the audience is seeing is what you want them to see.

So if that ever happens to you and you get that crazy sound, instead of closing your laptop and after you rip off your headphones, mute all of your microphones and disconnect audio from that secondary device. Or if you're in a room with other people that are connected to the same room using different devices, just make sure everyone's mics are muted. OK.

Let me see if there's anything in the chat. Let's see Brian says, computer mics are very localized as well, just one foot to the side and my students can hear me. Yes, very true. Let's see. So in Zoom, to check that we're using the correct microphone, you can all actually look at your toolbar and do this. On the bottom left is the microphone icon. You can go ahead and click on that. There's a caret next to it, right here, that's going to bring up the audio settings menu. And we want to make sure we're using the correct microphone.

So in my case, I'm using a Logitech USB headset. I'm not worried about any other devices listed there, just the USB headset for both my speaker and my microphone. And I can also choose my built-in microphone if I wanted to, which is the computer microphone. And let me actually do that now, hang on one second. So you can hear what my built-in microphone sounds like. So now I'm going to come back. This should sound very eerie. Tony, you're the only one on camera. So does it sound horrible to you? I should sound more far away and you could hear more noise around me. OK.

So let me go ahead and switch back to my Logitech microphone. So yeah that sounds-- it might be harder for you and your students to hear. And then also, I'll demonstrate what I was talking about with a wired ear buds, the ones that hang down by your chest. I'm just going to move this boom microphone away from my mouth. When I do that, it's very, very hard for you to hear me again.

So let me move my microphone back down. So just having the mic position as close to your mouth as possible is best. It just gives you more presence. And it's like I said, it prevents ear fatigue for your students or your audience. OK. So in Google Meet, you're going to select the three dots in the bottom right of the toolbar or the skinny snowman. It'll bring up this menu. And you want to click on Settings. And then from there, it'll bring up this menu. You're going to select Audio. And then you're just going to make sure that you have the correct microphone and speakers listed there. I just opened my System Preferences sorry.

All right. So in Teams, you're going to select your profile picture in the top right and then select Settings. And then from there, you're going to see this menu. You want to choose devices. And then your audio devices are at the very top. And you want to make sure that you have the correct one selected there. OK. Let me come back . I see no questions in the chat. All right. So we'll move on to video. So video allows all your attendees or your students to see the presenter. Let your audience know you exist, show your camera at least once or at least twice at the beginning and the end of your presentation.

The red slash through the camera icon means the camera's off. So just make sure that's not the case if others say that they can't hear you. If I were having internet issues today, which knock on wood, I have not yet, I would have turned my camera off. Because like when we're talking about the internet and that bandwidth, I would ask myself and everyone else in here to turn off your camera if I was getting that message just to make sure that I don't get dropped off the call or if things started to get glitchy.

All right. So video settings in Zoom. That video icon is next to the microphone icon in the lower right. So you want to click on that caret there and make sure that the correct camera is selected. So do any of you remember a few weeks ago that viral video of the lawyer that says, hey, judge. I'm here. I'm not a cat. And if you haven't, you're in luck. I can show you that video. Let me make sure real quick that I'm sharing my computer sound. Has anyone see this? It's actually really funny. So here we go. Hang on.

[video playback starts]

Speaker 7: Mr. Ponton, I believe you have a filter turned on in the video settings. You might want to--

Speaker 8: We tried. Can you hear me, judge?

Speaker 7: I can hear you. I think it's a filter.

Speaker 8: It is. And I don't know how to remove it. I've got my assistant here. She's trying to, but I'm prepared to go forward with it. I'm here live. I'm not a cat.

Marjorie Olavides: This cracks me up every time.

Speaker 7: I-- can see that. I think if you click the up arrow next to this--

[video playback ends]

Marjorie Olavides: So I think the judge had a little more experience than that lawyer did when it came how to change those settings. I love that video. So anyway, they would have alleviated all of that if they knew how to change their video source.

So over here, you would click on the caret next to the Start Video button. And I had to look for it because I wanted to know how they did it. And it's actually, this app called Snap Camera. So they have probably had-- whoever was using his computer before he did, probably had the Snap Camera chosen. And if he would have just come over here and selected a different camera or made sure that was off, he wouldn't have had to have that.

So in Meet, it's the same area that you find your audio settings. You're going to click the skinny snowman on the bottom right and then click on Settings. Instead of audio, we're going to choose the video and make sure that we have the correct camera selected. And then in Teams, it's going to be the same area again. We're going to click on your profile picture in the upper right, choose Settings, and then Devices, and then the camera is towards the bottom of that menu.

OK. Do we have any questions about that? Let me look in my chat. Let's see. OK. So the last question in here is Vicky. When I try to add Zoom virtual background, I get a message saying my Intel processor does not support it. And yes, Vicky that's true. So if you have an older computer, that might be the case. The only recommendation I have would to update that computer or maybe the video card.

Speaker 9: Yeah. The district just gave it to me less than a year ago.

Marjorie Olavides: OK.

Speaker 9: So that's Interesting. It was new they said.

Marjorie Olavides: The other thing too is maybe the district might be blocking that. Because I know some districts can and do.

Speaker 9: OK. Got it.

Marjorie Olavides: So that might be another thing you might want to ask your IT department if they can enable that or what the case may be. OK. Any other questions regarding anything that I've gone over? Or if you have new questions? No. OK.

So sharing screen. Zoom, Meet, and Teams each have a few different options when presenting. The two main ones we're going to talk about are going to be desktop and window. The desktop or the entire screen is going to share everything, where windows will only share a specific app.

So for example, if you decide to only share your PowerPoint and you follow a link that you have embedded in that PowerPoint, and it opens up in a new browser window, your audience is not going to see the content because you told Zoom, or Meet, or Teams, or whatever that you only want to share PowerPoint.

So sharing your desktop is going to ensure that your audience always sees what you want or what you need them to see. Also, when you come on, make sure you ask them what they're seeing. Because maybe you have two monitors and you might have shared the incorrect monitor. And they're only seeing a desktop background and not the PowerPoint presentation that you want them to see.

So I would ask them, do you guys see what I'm seeing? Or do you see what I'm sharing and what exactly are you seeing? OK. Also, keep in mind though, that when you're sharing your entire desktop, that's going to share everything, including emails and any notifications that might pop up. I've been in meetings before and our OTAN training team is batting an idea back and forth and Teams are [imitating ding sound] So just make sure to turn that off or your emails, close those apps also. OK.

So in Zoom, you probably can't see it now because I'm sharing. But you should see on the toolbar, a green share screen button. When you select that, this menu here pops up. And it asks if I want to share a desktop. I actually, have three screens. So it shows me three desktops, one for each monitor. And it also lists PowerPoint, because I have this PowerPoint open, and then some browsers for Chrome. OK.

So I can choose if I want to share my whole desktop or just the window. And like I said, if I choose to share just my PowerPoint, and I want to open up this Chrome tab from within PowerPoint, it's not going to show. Because I've only told Zoom to share PowerPoint. OK. So in Google Meet, in the toolbar at the bottom next to the skinny snowman, is where we see the Present Now button. And when you select that, it's going to tell you your entire screen, a window, or a tab.

Personally, I'm more of a Zoom and Teams user. So I'm not exactly sure what the tab is. I'm assuming that means a specific tab within a browser like Firefox or Chrome. Do any of you use that? And can you confirm that? Or do any of you use Teams? No. OK. I see a question on the chat here then I came back. Why doesn't Zoom change so we can see what the audience sees when we screen share? Beverly, can you come off microphone and elaborate on your question?

Speaker 10: Yeah. I don't know if it's even just Zoom. But every time, even during this conference, people are always saying, can you see my screen share? And I've shared screens on Zoom before too. And we don't see what the audience sees. But I wonder why that is? Isn't there something they can do so we know that we can see what we're sharing like the audience sees it?

Marjorie Olavides: Let's see. There's a couple of comments coming into the chat. But when normally, when you're screen sharing depending on your app, there will be-- I don't see it now. But there usually is like a green bar or a red bar that comes around the application or the screen that I'm sharing. And like I said, let me come back to it here. So I'm using Zoom because I'm more familiar with this.

So if I decide that I want to share desktop one and while I'm sharing, if I decide to open a PowerPoint, maybe it'll open on desktop two. So I can see it on my other monitor. But I'm not remembering that oh you know what, I told Zoom to share desktop one. So even though I have it open and I can see it, my audience can't see it. Because it's not on the correct desktop. So like right now, I am looking at all of your faces and names on my second monitor. And if I wanted you all to see that, I would have to do this and move it over to my number one monitor. Does that makes sense?

Speaker 10: Yeah.

Marjorie Olavides: Did that help answer? Yeah. So that's one thing you want to make sure of. If you have more than one monitor or maybe you just have the one monitor, make sure you're sharing your desktop and not just an application, or else move that other program over to the correct screen. OK.

Speaker 10: Thank you.

Marjorie Olavides: You're welcome. Let me see, Rhonda. So Rhonda is saying, Beverly, it can depend on what equipment you're using and if you have dual screens. The best thing is to have a second device like an iPad or iPhone. So you can see like the audience.

And Jamie says, when sharing screen via Zoom, there are times when I think I've only shared a PowerPoint, for instance, but then all can see me moving around on my desktop as I open new docs. In theory, I haven't shared. I do that all the time too. Anyone else want to add to that or have any other suggestions?

OK. So we went over this. And then OK, so in Teams, when you're in a meeting-- the top right next to the leave button when you're in a meeting, it says Share content. This might be a little bit small. But this little button here is share content. So when I select that, three options appear here. You get desktop, windows-- oh, wait. Where is it? Desktop, window, and then you also get Whiteboard and PowerPoint.

I've actually never used the Whiteboard or PowerPoint functions in Teams myself. So I can't go into much detail on that. Does any of you use that? It's essentially the same thing where you're saying-- if you share your desktop, it'll share the whole screen and a window will only show one specific application. OK. Any other questions about anything else I've covered? No. All right.

Let's see. Let me see how we're doing on time. It's 1:45. And I'm going to let you guys-- I'm not done yet. But I'm just going to let you know, we have the Tech Share at 2:30 or Tech Slam at 2:30. So I'm going to make sure we all get out in time to be able to attend that. OK.

So let's see. How students see while presenting. I don't know if you've noticed. I've been trying to make eye contact with you by looking at my camera here and there. Simulate this. I know it might feel awkward to you by looking at the camera. So you can maybe place a sticker next to it or a doll behind the camera and make sure you're talking-- or pretend you're talking to it.

Let me see if I can show you guys. I have to stop my share screen. And what this does it just makes it a little more personable for your students or your audience. Let's see. You share a screen, desktop two. All right. So here, let's say that I wanted to talk to Jamie or maybe Jamie is talking. And so I'm looking right now at Jamie's flower here. But if you look at my camera, it looks like I'm looking down. It looks like I'm not paying attention. So I feel like I'm making eye contact with Jamie. But I'm really not because she's down here.

So in Zoom, I can actually click and drag her icon to be up here. I can move this over. My camera's in the middle of my screen. So if I move Jamie's little icon here, then it might look like I'm still looking a little bit down. But at least, it looks like I'm looking more at the camera. So by doing that, it just helps make things a little more personal. And Jamie says, yeah, it's odd. I mainly look at pictures now so I know what I look like.

So yeah. So if I was earlier having a conversation with Tony, I could move Tony here. And I can see Tony. Hi, Tony. And hopefully, this looks like I'm making more eye contact with you. So let me stop my screen share. And the same thing, actually, if you're sharing content or actually, let me share again. Let me do that again.

So say, you're using an application, or a PowerPoint, or something where you can't do what I'm doing in Zoom and clicking and dragging participants everywhere. You can still try to move them if you want to resize your window and move their camera or that content as close to the camera as you can. You can click and drag.

Instead if I want to read chats, then I can move chat up here. So do I mainly look at cameras as I talk? No. Like I said, I don't know if you're here at the beginning, but my job before this was behind the camera. I worked on live entertainment. I worked behind the camera. And I was always filming someone else. So I'm really not used to looking at cameras. I try to look at the cameras as I talk, yes. It's something that I'm trying to work on, but I try. Thanks, Jamie.

Speaker 11: Marjorie, I have a question.

Marjorie Olavides: That's good to know. Sure.

Speaker 11: [inaudible] is it better to have your own camera than use the camera from the computer? Sorry I can't hear you.

Speaker 12: Marjorie, we can't hear you anymore.

Marjorie Olavides: Oh, did I mute myself? I'm sorry. What did you not hear? I'll just start over. Sorry about that. So let's see. See, tech things happen everybody. It's not just guys. What was I saying? Where were we?

Speaker 11: Should we get a camera [inaudible]

Marjorie Olavides: Oh, yeah. That's right. I'm sorry. So I'm actually using the camera that's built in to my laptop. I'm using a Mac. So I'm using that camera. And they're not always the best quality. Usually, I think they just try to use the cheapest thing sometimes just to lower the price point for somebody. So you're almost always going to get better quality camera if you purchase one.

Logitech, they make decent cameras. They're pretty affordable. They're pretty easy, just a USB. You plug in and go. So other things that might help, I don't know if my video is grainy or anything. But one thing that really helps a lot is brightness. If your image is very dark, you'll see like the little spots that show up in the video. So cameras work harder in dark light. So just bringing more light in to you or putting on your face-- actually, right now, I have my drapes open. But I also have like a webcam-- or not a webcam-- one of those web lights in front of me--

Speaker 11: Oh, a ring light. [inaudible]

Marjorie Olavides: --to help with that. Yeah, the ring lights. Yeah.

Speaker 11: I think it's helpful with the ring light. Thank you.

Marjorie Olavides: It is. Let's see. So Vicky is asking, I say to move the camera or the content we're sharing near the camera. Does that work for Google Slides? It might not work for Slides unless there's a way you can minimize, I don't know, your presenter screen or something or have some notes near your camera. It's not going to work for everything. But if you have like two monitors like me, I have the presentation up on the monitor that's to my left. So if I'm looking at it now, it looks like I'm looking away from you guys when I'm really talking to you.

But if I move the presentation at least over to the monitor underneath wherever my camera is, at least it looks like a more looking at you. Like right now on my screen, Cliff's name is down towards the bottom. But at least, it looks like I'm over here looking in the general direction of the camera instead of over here off to the side.

Speaker 13: So Marjorie, you can move a display from a second screen onto the screen you're sharing and nobody else can see it?

Marjorie Olavides: Well, so right now, I'm looking at all of your images on my screen. And you can't see it because I'm on a different monitor. But if I wanted to like I said, I could move this over to the screen on the left. But now, it looks like I'm totally looking away from everybody because I moved it over to the other screen. But you can see what I'm seeing. So if I move that off again, if I move that over to my other monitor, now you can't see it.

Speaker 13: Thank you.

Marjorie Olavides: OK. Any other questions? I love you guys coming off of mute and talking because then I don't have to hear myself. And that's amazing. All right. So let's say that you're all good. And now you're trying to get to a web browser or you're trying to get to a web page, and it's not opening. Like I said at the beginning of the presentation, I told you that rebooting your computer solves most issues.

Your web browser is the same. So restarting your browser, in some cases, might help. But a better bet would be clearing your cache. I don't know if you've heard that before. But clearing your cache-- a cache is files that your browser sometimes save to help pages load faster the next time you visit them. You might also see or hear something about cookies being saved.

So cookies and cache are similar but differ in that cookies save user data. So a cache is going to be like if you go to a bank or a banking website, it might save the logo for that bank. And if you go to-- OK. Maybe a bank wasn't the best. So let's say you go to YouTube, it's going to save that YouTube icon. And then when you log into YouTube and you click that Remember Me button, that's going to save a cookie.

So cookie-- like I said cache is just something with the sites, very generic things. And a cookie is more specific like user thing. So that Remember Me button like I said, it'll save your username and password. Or if you tell it I want a bigger font, I want it to be blue, that's a cookie. OK. So clearing your cache is similar to rebooting your computer, and that it gets rid of all the saved up files, and it forces your browser to re-download all those files and hopefully make that website work again.

So in Chrome, you would click on your profile picture-- not your profile. Sorry, next to your profile picture, that skinny snowman. You're going to go down and choose Settings. And then in the menu that comes up, you want to make sure you select Privacy and Security, and then choose Clear Browsing Data. And then when you do that, it brings up these different tabs. You have Basic or Advanced.

The Basic tab is going to let you select if you want to clear your browsing history, your cookies, and your cached images, and files. And the Advanced tab gives you a few more options. On both tabs, you can choose if you want to delete things from the last 24 hours, the last week, the last month, and all time.

So browsing history will clear all the websites you visited. So if you say-- today's Friday, so say you visited a website on Monday, say, you went to YouTube on Monday and was a video that you liked. And you clear your cache for the past 24 hours or I'm sorry for the past week, you're not going to be able to find that YouTube video unless you've had it bookmarked. That's what browsing history will delete.

Cookies are going to delete that user information that I was talking about. So you will be signed out of YouTube, or Facebook, or whatever. And then your cache images and files are the ones that, if your website is not working, that's what you're going to want to make sure and delete. Because that's going to force your browser to re-download all those files and hopefully get that website working again. OK.

Speaker 14: So Marjorie, a quick question. So when you receive the cookie, let's say, oh, do you want to accept or decline. Even if you don't click Accept, they still send you the cookie no matter. You can't get out of it.

Marjorie Olavides: Usually, you can tell it like if you don't want it to save your username or your password, you can uncheck that Remember Me, and it won't remember it. But it'll still remember different things like oh, you visited this website. It will still keep that data. You can tell it not to. But to be safe, you can go in there once a day or once a week and clear that cookie.

Speaker 14: When they send you, when you go to the website, they always accept or not accept. Usually, I ignore it. But I think they still send it no matter what.

Marjorie Olavides: Yeah. They usually do. They usually do.

Speaker 14: Thank you.

Marjorie Olavides: Sure. Let's see. Brian, I find my document camera invaluable for Zoom instruction. And Vicky is asking how do you use your doc camera with a Zoom? Brian, do you want to help Vicky with that real quick?

Speaker 15: Oh, yes. So I have a document camera. I just plug it in to my PC. And it's really right away what comes up on Zoom is there's a advanced setting for besides-- the basic is sharing your screen or Whiteboard, but then there's an advanced setting for that. And then I just click on that and the images come up from the document camera onto the screen.

It's just like using a document camera in class except it just goes right onto the screen. It's so easy.

Marjorie Olavides: Yeah. I've done that sometimes too. So I'm sharing that Zoom screen again. And you do have Whiteboard. I don't know if any of you would know this, you can also share like your iPhone or your iPad in here. You just have to connect it to the same network. You would select iPhone or iPad via Airplay. You just have to make sure your devices are on the same network and then click connect. And hopefully, it'll connect.

And if you don't have a doc cam, this might work great for you. Because then you can at least take the camera and hover it over what you want the students to see, if your camera is not as easily movable. All right. Where was I? Hold on.

So we went over that. And then OK, so my last one here is Firefox. So on the top right, to clear your cache, you want to select that hamburger or those three lines in the upper right hand corner, choose Preferences or sometimes it might say Options.

And then in there, you want to choose Privacy and Security, and then select Clear Data, which is the button over here. And that's going to allow you to choose whether you want to delete cookies, and cached content, or one or the other. OK. And is she still here? Let me look. Rhonda, are you still here? I don't see Rhonda anymore.

Speaker 16: I'm here. I'm here.

Marjorie Olavides: Oh, you are here. I'm actually going to call you out real quick. So before we move onto questions--

Speaker 16: I figured you would for yesterday.

Marjorie Olavides: So Rhonda came into the networking lounge yesterday. She had an issue. I told her I was going to add it to my presentation. But I didn't have time to add that slide. But she came in the networking lounge yesterday and asked why her Zoom always dropped her and like errored out when she was trying to share a screen to more than 40 people.

She says it's fine with a few people, but it acts up with larger audiences. She told me that her computer was a higher end one and should be more than powerful enough to run Zoom. So one of the things that I suggested was that she uninstall and reinstall Zoom. Like I said, refresh your cache, reboot your computer. I'm just curious. Did that work? Did you get to try it out?

Speaker 16: So I did uninstall Zoom last night. And I had a one-on-one meeting with somebody. It never acts up in that setting.

Marjorie Olavides: OK.

Speaker 16: Although, I'll have to wait until I'm in a group of people that's not large. But it's very uncomfortable for me. And I know this morning, sitting in another presentation, it was uncomfortable because the presenter was struggling with something. And I feel that when I'm doing the presenting, that happens, and you don't know on the other end especially if it's your students. What are they thinking or feeling?

And so I just don't like when it happens because it kicks me out, and then I disappear. People in the room are wondering, where are you, what happened. And 30 seconds later, I'm back. So I will keep investigating. But I did uninstall at your request. I had never thought of that before. I wish I had. Had not tried it before.

Marjorie Olavides: Well, yeah, keep me informed. I'm so curious.

Speaker 16: I will.

Marjorie Olavides: Yeah. So like I said, it's just like clearing your cache. Clearing your cache helps the browser refresh what it needs to do. Reinstalling software can refresh the application itself. Because sometimes, for whatever reason, the file-- like one file that the program needs to run can get corrupted. So reinstalling should hopefully eliminate that issue, not always, but most of the time.

OK. So that's pretty much the end. Like I said, I wanted to get everybody out of here a little bit early. The Tech Slam is starting at 2:30. So I wanted to give you time for that. But are there any questions? Does anything happen to you that I didn't cover? We have quite a few people in here. So we can talk it out. I'm more than happy to stay and do that for the next half hour.

Speaker 17: I have one. I've actually asked a lot of questions.

[interposing voices]

Marjorie Olavides: That's perfectly fine.

Speaker 17: OK. So as a viewer of your webinar, I'm using side-by-side mode to take notes. But when you direct us to something else, I don't know how to get to that other tab or other part of my browser without going out of side-to-side mode and then just clicking-- I use a Mac, clicking on some of my content then I just get your little tiny photo.

Is there any way to make side to side more user friendly for me?

Marjorie Olavides: Do you mind sharing your screen so I can see more?

Speaker 17: Not a bit.

Marjorie Olavides: OK. Let me go ahead and stop my share. And I see everyone saying, thank you. You're welcome, everybody.